Consultant’s Toolkit
The Instinct to Understand
Welcome
Introduction
Consulting as a Human Drama
1
Avoiding Accountability
2
Deflecting Focus
3
Externalising Blame
4
Maintaining the Illusion of Progress
5
Protecting Identity and Status
6
Resistance Disguised as Neediness
Consultant’s Toolkit
7
How to Navigate Zoo Games
Appendix
Understanding Games People Play
Understanding The Organisational Zoo
Consultant’s Toolkit
6
Resistance Disguised as Neediness
7
How to Navigate Zoo Games